We stand behind the quality of the products we sell. All orders are inspected prior to shipping, however damage and defects happen once in a while.

Please inspect your order at the time of delivery. If damage is noted, you must sign off with the delivery agent “Damaged Upon Arrival”.

For orders dropped off with our standard delivery service, please inspect all packaging for any defects such as tears or crush marks. It is important to note these issues on the delivery paperwork prior to signing the proof of delivery.

If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item.

Damaged or defective items are typically repaired or replaced.

Damages and other product claims must be reported via our online claim form within 24 hours of delivery. Once your claim form is received, an email confirmation with your ticket request number will be sent. Follow this link to file your claim, click here. (We will add form for claim)

Orders can be cancelled within 24 hours of time of placement. Orders which are cancelled 24 hours past the time of placement are subject to our return policy.

Cancellation requests and changes must be made within 24 hours of placing your order. Changes after the grace period are subject to our standard return policy. If you change your mind about an item, please note that eligible returns are subject to a non-negotiable 35% restocking fee, in addition to outbound and return shipping and delivery charges.

The shipping estimates listed on our website are approximated by the manufacturer. Most items ship directly from the warehouse, and we recommend checking with one of our sales associates to verify the current availability of an item.

Standard Shipping (No Unboxing) – Estimated 7 – 10 business days in transit white Glove Delivery (Full Service)

If you are not available for your delivery appointment, you will be subject to additional fees such as storage charges and/or re-delivery. Carriers’ re-delivery fees usually range from $50-$150. Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping. If you need to reschedule your delivery appointment, please contact the carrier at least 24 hours in advance.